Welcome to Travel Storage Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium travel products and services. Whether you’re curious about shipping times, return policies, or product features, you’ll find the information you need below.

About Our Products

What types of travel products do you offer?
We specialize in premium travel gear including suitcases (both hardside and softside), various types of bags (duffel, tote, cross-body, day backpacks), laptop and tablet accessories, wallets for both men and women, passport holders, and packable waterproof clothing. Our products are designed for the modern traveler who values both style and functionality.
Are your products durable for frequent travel?
Absolutely! We carefully select materials and designs that withstand the rigors of travel. Our hardside suitcases feature impact-resistant shells, while our softside luggage uses abrasion-resistant fabrics. All our products undergo quality testing to ensure they meet our high standards.
Do you offer waterproof travel bags?
Yes, we offer several waterproof options including our Packable Waterproof Jackets and Overtrousers, as well as water-resistant laptop bags and backpacks. Many of our duffel bags also feature water-resistant coatings to protect your belongings in wet conditions.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for secure, worry-free transactions.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your complete payment information on our servers. PayPal transactions are processed through their secure platform.
Can I change or cancel my order after placing it?
We process orders quickly to get your items to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
1. Express Shipping via DHL/FedEx: $12.95 flat rate, delivery in 10-15 business days after dispatch
2. Free Standard Shipping via EMS: Free on orders over $50, delivery in 15-25 business days after dispatch
All orders are processed within 1-2 business days before shipping.
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some remote areas in Asia and other regions. During checkout, you can enter your address to confirm we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress in real-time.
What if my package is lost or damaged during shipping?
While rare, if your package is lost or arrives damaged, please contact us immediately at [email protected] with your order number and details. We’ll work with the shipping carrier to resolve the issue and ensure you receive your items or a replacement.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receipt. Items must be unused, in their original packaging with all tags attached. Please contact us at [email protected] to initiate a return and receive return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Do you offer exchanges?
We currently don’t offer direct exchanges. For a different size, color, or product, we recommend returning the original item (following our return policy) and placing a new order.

Customer Support

How can I contact customer service?
Our customer support team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number (if applicable) and detailed information about your inquiry for faster service.
What are your business hours?
Our customer service team monitors emails Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. While we may respond to emails outside these hours, responses may be delayed until the next business day.

Didn’t find the answer you were looking for? Our customer service team is happy to help! Email us at [email protected] with any additional questions about our products or services.

Happy travels from the Travel Storage Shop team!