At Travel Storage Shop, we stand behind the quality of our premium travel gear just as we stand behind our commitment to your satisfaction. If your purchase doesn’t meet your expectations, our straightforward returns process ensures a hassle-free experience.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition (unused, unworn, with all tags attached and in original packaging).

Non-Returnable Items

To ensure hygiene and product integrity, the following items cannot be returned:

  • Packable Waterproof Jackets (unless defective)
  • Packable Waterproof Overtrousers (unless defective)
  • Sale items (marked as final sale)

Note: Defective or damaged items are exempt from these restrictions.

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Travel Storage Shop Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: [Product Name] – Reason for Return/Exchange: [Please specify] – Preferred Resolution: [Refund/Exchange for (specific product if applicable)] I have reviewed the return policy and confirm the item is in its original condition with all tags and packaging. Thank you, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions.

Step 3: Ship Your Return

Package the item securely in its original packaging, include the RMA number clearly visible on the outside, and ship to:

Travel Storage Shop Returns
1398 Ford Street
San Jose, US 95131

Important: We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: The item price minus any original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  • We’ll ship your replacement item once the return is received and approved
  • You’ll be responsible for any price difference
  • Shipping charges apply for the new item unless the exchange is due to our error

Damaged or Defective Items

If your premium travel gear arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange a prepaid return label and expedite your replacement

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for choosing Travel Storage Shop for your travel essentials. We appreciate your business and are committed to ensuring you travel with confidence.